Frequently Asked Questions

Answers to common questions about ordering, production, delivery, and more.


Ordering


How can I place my order?

We offer two ways to design & order — online at your own convenience, or side‑by‑side with a dedicated embroidery expert. To order online, start by selecting your products here. If you'd prefer to work with an embroidery expert, please contact us.

Do you have a minimum order requirement?

Our minimum order for custom embroidery is only 12 pieces per style.  Within that 12‑piece minimum, you can select as many different sizes as desired.

Do you provide mockups of how my custom merchandise will look?

Once you've submitted your order, we'll start preparing detailed artwork mockups. Nothing gets stitched without your approval; your order will not go into production until you've reviewed and approved your artwork mockups.

What payment methods do you accept?

We accept all major credit cards, as well as Google Pay and Apple Pay. Qualified customers can apply for net terms. Please contact us if you'd like to apply.

Do you offer volume discounts?

Your price is determined by your total item quantity and the number of embroidery stitches required for your specific logo. Generally speaking, a more complex logo with multiple colors requires more stitches. Volume discounts are calculated automatically and will be reflected on your order.

Designing & Decorating


What file types do you accept?

We prefer high-quality vector art files. Vector files are clear and sharp at any size, even when zooming in. Common file extensions for vector art files include PDF, EPS, and AI.

If you don’t have vector art files, no worries — we’ll take whatever you’ve got! Although they aren’t as crisp as vector files, raster files are usually sufficient for embroidery — provided they are high quality. Common file extensions for raster images include JPG, JPEG, PNG, and PSD.

Can you color match my logo?

We stock hundreds of high-quality thread colors, which allows us to color match almost any logo. If your logo has been embroidered before, we can use the same thread colors that were used previously. While you’re requesting your logo file, ask your marketing department for your logo’s thread colors as well. You can also browse thread colors in our online designer.

What type of thread do you use?

We use Madeira threads — the preferred brand of the embroidery industry — for all of our jobs. Madeira threads are vibrant, durable, and long-lasting.

Will my design fade or peel if the garment is machine washed?

Since we use high-quality embroidery, your merchandise can be machine washed over and over again. Embroidery is more durable than other decorating methods and ensures your design won't fade, peel, or flake.

Production, Shipping & Returns


What is your production time?

Our typical production time is one week after you approve your artwork mockups. Production time may be longer for exceptionally large orders.

How will my order be shipped?

All orders are shipped to you via FedEx. We offer a variety of shipping methods for you to choose from — economical ground shipping as well as expedited options like FedEx 2-Day and FedEx Overnight. If you're a local customer, you can save on shipping costs by picking up your order at our facility in Carrollton, Texas.

When will I receive my order?

Depending on your shipping location and desired shipping method, your order will arrive 1-7 business days after production is complete. Learn more about shipping and delivery here.

What is your return policy?

Every LuckyStitch purchase comes with our 100% satisfaction guarantee. In the rare event your merchandise is flawed, we will replace the affected items. View our complete return policy here.

About Us


Where is LuckyStitch located?

We're centrally located in Carrollton, Texas — just 15 miles north of Dallas.

Do you outsource any of your production or fulfillment?

We pride ourselves on doing everything in house, with real people. All merchandise is embroidered, packed, and shipped from our facility in Carrollton, Texas. We'll have hawk eyes on your order every step of the way to ensure its accuracy and quality. Your order will never be outsourced or dropshipped.

What are your operating hours?

We're open Monday through Friday, 8AM to 5PM Central.

How long has LuckyStitch been providing custom merchandise?

We've been supplying customized apparel & accessories to leading gift shops across the nation since 2020.

OUR HISTORY

LuckyStitch was built out of necessity. As suppliers of gift shop merchandise, we saw an opportunity to offer custom branded apparel, but we became frustrated with unreliable decorating services. After struggling with low-quality embroidery jobs, lack of support, and order delays, we decided to take the plunge and create our own embroidery service.


Who we are

LuckyStitch was born from Kelli's, a national wholesaler of general merchandise for gift shops and other retail businesses. We're thrilled to offer quality custom apparel & accessories to companies of all sizes.

OUR CORE VALUES

We believe in doing it right the first time.

There's nothing worse than being disappointed by a vendor — especially when you need your order by a specific date or for a company event. We strive to complete your order as quickly as possible, while ensuring the quality of your merchandise is never compromised. 


When you're happy, we're happy

Every LuckyStitch purchase comes with our 100% satisfaction guarantee. In the rare event your merchandise is flawed, or your order arrives later than promised, you may return your items for a full refund.

OUR FACILITY

No dropshipping. No outsourcing. We do everything in house, with real people.


Equipped for excellence

We've sourced the best embroidery machinery and curated a team of artisans dedicated to making sure your merchandise comes out perfect. We handle all embroidery, packing, and shipping in house, allowing us to have hawk eyes on your order every step of the way.

LOCATION & hours

We're located in Carrollton, Texas — just 15 miles north of downtown Dallas.


Headquarters address

3311 Boyington Dr, Suite 400  |  Carrollton, TX 75006

Operating hours

Monday - Friday  |  8AM - 5PM CST

Access to embroidery experts

Need help with ordering or designing? Our support & design teams are here to assist.

Contact Us

100% satisfaction guarantee

We stand behind the quality of our products. If there's an issue with your order, we'll make it right.

Learn More

Shipping & delivery

Every order includes a guaranteed delivery date and affordable shipping options.

Delivery Calendar
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